01Purpose of the Terms and Conditions of Sale
These Terms and Conditions of Sale (hereinafter referred to as the “T&Cs”) govern the conditions applicable to any purchase of paid services or digital content offered within the Plenova mobile application (hereinafter the “Application”), developed and published by Pool Studio SARL, and distributed through official platforms (App Store and Google Play Store).
They define the rights and obligations of users (hereinafter the “User”) in connection with the purchase of a subscription or digital product, such as the Plenova Premium subscription or any additional in-app purchase.
These T&Cs apply without restriction or reservation to any subscription made within the Application. Full and unconditional acceptance of the T&Cs is required to finalize any purchase. This acceptance is confirmed by explicit validation during the purchase process on the relevant platforms.
By using the Application and making an in-app purchase or subscribing to a subscription, the User acknowledges having read, understood, and unreservedly accepted these T&Cs.
02Identification of the Application Publisher
The Plenova application is published by Pool Studio SARL, a French limited liability company (SARL), whose registered office is located at 51 Rue Armand Carrel, 93100 Montreuil, France, registered under SIRET number 100 315 696 00011.
For any questions about these T&Cs, you can contact us by email: poolstudio.apps@gmail.com.
03Description of Paid Services
The Plenova Application is available for free download on official distribution platforms (App Store and Google Play Store). However, certain advanced features or customization options are reserved for Users who have purchased an in-app product or subscription.
The Plenova Application offers a single subscription plan through 2 offers (Monthly or Yearly).
3.1 Plenova Premium Subscription
The Plenova Premium subscription provides access for a period of 1 month or 1 year (depending on the selected plan) to the following features:
- Unlimited plant additions
- Unlimited diagnostics
- Up to 10 recommended plants per month
- Unlimited plant additions to your notebook
- Advanced notifications (misting, fertilisation, repotting, etc.)
The benefits associated with this subscription are linked to the User’s device and cannot be transferred to other users or devices except in accordance with the distribution platform conditions (App Store or Google Play Store).
04Pricing and Payment Terms
4.1 Pricing
The price of the subscription offered within the Application is indicated in euros including all taxes (TTC) or in the applicable local currency, depending on the User’s region. Prices are defined by the publisher and may be modified at any time. The applicable prices are always those displayed at the time of the order in the Application.
4.2 Payment
All payments are processed via the official distribution platforms (App Store or Google Play Store). Payment is charged immediately upon confirmation of the purchase by the User, in accordance with the general terms of use of the relevant platform.
The User is invited to refer to the billing terms specific to the App Store or Google Play Store for any questions regarding the transaction.
4.3 Subscriptions – Automatic Renewal
The Premium subscription is automatically renewable at the end of its term, for the same duration as the initial period (monthly or yearly). The subscription fee is automatically charged 24 hours before the end of the current period, unless cancellation is made in advance.
The User may manage or cancel their subscription at any time from their App Store or Google Play account settings. Deleting the Application does not automatically cancel the subscription.
05Duration, Termination, and Renewal
5.1 Duration of Purchases
- Premium subscription is offered for a fixed duration (monthly or yearly) and is automatically renewable at the end of the term, unless terminated in advance.
5.2 Termination of Subscription
The User may cancel their subscription at any time from their App Store or Google Play account settings, in accordance with the procedures provided by these platforms. The cancellation will take effect at the end of the current subscription period. No cancellation can be processed directly by the Application publisher.
06Right of Withdrawal
In accordance with Article L.221-28 of the French Consumer Code (implementing Directive 2011/83/EU), the right of withdrawal cannot be exercised for the provision of digital content not supplied on a physical medium once execution has begun with the consumer’s prior express consent and express waiver of their right of withdrawal.
By purchasing a subscription or digital content on Plenova, the User:
- Gives their express consent for the service to be accessible immediately after purchase;
- Expressly waives their right of withdrawal.
Therefore, no refund can be granted after purchase confirmation, except in exceptional cases or in the event of an obvious error acknowledged by the distribution platform (App Store or Google Play).
However, in the event of a technical issue preventing delivery of the purchased benefits, the User may contact Pool Studio customer support at: poolstudio.apps@gmail.com. Each request will be carefully reviewed, and a solution may be offered in accordance with platform policies (App Store or Google Play Store).
07Liability
The Application publisher makes every effort to ensure the proper functioning of Plenova and continuous access to paid services. However, it cannot be held liable in the event of:
- Temporary malfunction or service interruption (maintenance, updates, technical issues);
- Incompatibility or bugs related to the User’s operating system or device.
Under no circumstances shall Pool Studio SARL be held liable for any indirect, financial, or non-material damages (loss of income, loss of opportunity, reputation, etc.) resulting from the use or inability to use the Application.
08Intellectual Property
All elements contained within the Plenova Application, including but not limited to: the name, brand, logos, interface, visuals, textual content, features, illustrations, graphics, icons, data structures, scripts, and algorithms, are the exclusive property of Pool Studio SARL, or are subject to an authorized license of use.
These elements are protected by French and international intellectual property laws.
Any reproduction, representation, modification, adaptation, translation, extraction, distribution, exploitation, or reuse, in whole or in part, of any of these elements, without the prior written authorization of Pool Studio SARL, is strictly prohibited and may constitute counterfeiting punishable under Articles L.335-2 et seq. of the French Intellectual Property Code.
The User undertakes not to infringe, directly or indirectly, upon the intellectual property rights of Pool Studio SARL or its partners.
09Governing Law and Dispute Resolution
These Terms and Conditions of Sale are governed by French law. In the event of a dispute relating to the interpretation, validity, or performance of these conditions, the parties shall endeavor to resolve the matter amicably. The User is invited to address any complaint to the following email: poolstudio.apps@gmail.com.
In accordance with Article L.612-1 of the French Consumer Code, the User may have recourse, free of charge, to a consumer mediator to resolve the dispute amicably. The referral procedures will be communicated upon request.
Failing an amicable resolution, the dispute shall be brought before the competent French courts.
10Amendments to the T&Cs
Pool Studio reserves the right to amend these Terms and Conditions of Sale at any time to adapt to legislative, regulatory, technological, or operational changes.
Amendments will be notified to Users via the Plenova Application or by any other appropriate means before they take effect. By continuing to use the Application after the update date of the T&Cs, the User implicitly accepts the new conditions.
If the User does not accept the updated T&Cs, they may stop using the Application and contact Pool Studio for further information. The applicable T&Cs are those in effect at the time of the in-app purchase.
11Contact
For any questions, complaints, or requests regarding these Terms and Conditions of Sale or the use of the Plenova Application, you may contact us at:
- By email: poolstudio.apps@gmail.com
We are committed to responding to your requests as quickly as possible, although no specific response time is guaranteed. If you wish to report a technical issue, malfunction, or share suggestions, please use the above contact details. We are also available for any questions regarding privacy and the protection of your personal data.
Please contact us before initiating any legal action so that we may attempt to resolve your issue amicably and promptly.
12Language
In the event of any discrepancy between the English and French versions of these Terms and Conditions of Sale, the French version shall prevail.
Redacted in Montreuil, on February 26th, 2026.